Science Clinic Private Tutoring LTD Terms & Conditions

Introduction

Science Clinic Private Tutoring LTD’s Rights & Responsibilities

1. To help Tutors and Students to meet by allowing Tutors to advertise their professional tuition services on the Website, and Students to book and pay for Lessons.
2. To maintain the functioning of the website, including communication systems, a booking platform and Online Classroom wherever possible. Science Clinic Private Tutoring LTD cannot guarantee that the website will always be available, or that it will always work, but will try to have it up and running properly at all times.
3. To use reasonable endeavours (which means to try hard!) to keep the website free from viruses and worms.
4. To check the identity of all Tutors and the background checks of Tutors who have Background Checked Status.
5. To decide when a Tutor’s profile is sufficiently complete to be set live on the Website and be accessible by other Users.
6. To communicate new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors via the website or email.
7. To ensure that each Student’s payment of Lesson Fees and the payment of each Tutor’s Tutor Fees are processed promptly after the lesson has been done.
8. To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.
9. To endeavour to ensure that refunds to Students are made promptly in accordance with these terms and conditions.

To take precautions, Science Clinic Private Tutoring LTD considers appropriate to protect Students' and Tutors' information

1. To monitor postings made on the website and messages sent between Students and Tutors. does Science Clinic Private Tutoring LTD does so in order to help Students and Tutors meet, but also to stop misuse of the website, as set out in these terms and conditions.
2. User Responsibilities – this applies to both Students and Tutors, and anyone else who uses the Website. Users are responsible for their own security in conjunction with the services through the Website, both online and offline.
3. Users are solely responsible for the material they post on the website, including messages sent, and they must not post defamatory, offensive or illegal material. Users must immediately report to Science Clinic Private Tutoring LTD any defamatory, offensive or illegal material they view on the website.
4. Users must exercise their own judgement regarding the accuracy of information provided on the website. Science Clinic Private Tutoring LTD cannot and does not guarantee that all of the content on the website is complete, accurate or up-to-date.
5. Users must contact Science Clinic Private Tutoring LTD immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified Science Clinic Private Tutoring LTD that they believe their password has been compromised.
6. Users must not use the Website with the intention of engaging directly with other Users outside of the Science Clinic Private Tutoring LTD environment. Users must not promote opportunities or services of any company other than Science Clinic Private Tutoring LTD on the Website.
7. Users agree to abide by the Privacy Policy provided through the website.
8. Any User who fails, in Science Clinic Private Tutoring LTD’s opinion, to comply with these terms and conditions may be immediately suspended from using the website and any related services. Science Clinic Private Tutoring LTD reserves the right to cancel any existing bookings in such circumstances.

Student Responsibilities

1. Science Clinic Private Tutoring LTD is not responsible for the acts or omissions of Students or Tutors and is solely responsible for its own acts or omissions.
2. Students must be at least 18 years old to book a Tutor for themselves. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition from a Tutor via Science Clinic Private Tutoring LTD. Science Clinic Private Tutoring LTD is not responsible for any dispute between a person under the age of 18 and a parent or guardian.
3. Students must ensure that all of their personal details and contact information are accurate and up to date. Science Clinic Private Tutoring LTD will contact Students by email, text or phone call.

Payment & Cancellation of lessons

4. Students will be required to pay the first booked lesson on the website or settle the invoice prepared by our admin. All other lessons after that will be paid in advance at least for 4 weeks. An invoice will be issued which has three payment options; Pay by debit or credit card, pay by PayPal and bank transfer. All our invoices come with bank details on them. When a Booking is made, a notice of 24 hours in advance is given for genuine cancellation of a lesson eg illness, personal injury or death. All other cancellations will be at the discretion of the tutor. In most cases, the tutor prepares and sends work to the student which will cover the missed lesson.

Tutors may cancel a booking at any time prior to a Lesson taking place. To do so, Tutors must inform the student directly via a Science Clinic registered email address and cancel the booking on the Website. In the event of a Tutor cancelling a Booking, the Student will not be charged any Lesson Fee or, if the student has paid the Lesson Fee, will receive a full refund.

5. To confirm a Booking for their first Lesson with a Tutor, the Student must enter, or have already entered, valid payment details on the Website.
6. When a Booking is confirmed, the student enters into a direct contract with the Tutor for the provision of Lessons and Science Clinic Private Tutoring LTD accepts no liability in relation to the Tutor’s provision of lessons.
7. Students agree not to circumvent or disintermediate, or attempt to circumvent or disintermediate, Science Clinic Private Tutoring LTD in any way at the time of booking any Tutor, during any period of confirmed Bookings with any Tutor. Science Clinic Private Tutoring LTD does not allow the Student or Tutor to conduct lessons behind the back of Science Clinic Private Tutoring LTD. All lessons with a tutor or student found through Science Clinic Private Tutoring LTD must be booked through our website.
8. Students must ensure that they have given enough information to the Tutor, including their correct address, to allow the Lesson to take place. If a Lesson is to take place at the student’s home, the Student must provide a suitable setting for tuition.
9. Students must use their own judgement about the services of Tutors detailed on the website. Although Science Clinic Private Tutoring LTD undertakes extensive checks to assess the suitability of each Tutor prior to setting their profile live on the Website.

1. Students are responsible for checking that Bookings made by Tutors on their behalf are done so correctly and understand they will be informed of these Lessons by email (except where a student has chosen to alter their notification settings to exclude email communications) and through the Website only.
2. Students are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. No refunds will be made in the event that Students are unable to access the Online Classroom for whatever reason.
3. Any Student or tutor who fails, in Science Clinic Private Tutoring LTD's reasonable opinion, to comply with these terms and conditions may be immediately barred from using the Website and any related services. Science Clinic Private Tutoring LTD reserves the right to cancel any existing Bookings in such circumstances.
4. Nothing in these terms and conditions affects the Tutors or Student's statutory rights.

1. Tutor Status and Responsibilities
2. Tutors are not employees of Intellect Clinic Tutors Hub and are solely responsible for their own actions both on and off the Website.
3. Tutors must be at least 18 years old.
4. Tutors must be legally entitled (possessing the relevant immigration status where relevant) to work in the UK on a self-employed basis.
5. If Tutors contact Students who are under 18, they must ensure that these Students are represented by a parent or legal guardian who gives consent for the Student to receive tuition.
6. Tutors are responsible for ensuring that the personal information they provide and their personal statements on the Website are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.
7. Tutors must disclose any criminal convictions or cautions they may have to Intellect Clinic Tutors Hub, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.
8. Any Tutor who, in Science Clinic Private Tutoring LTD's opinion, fails to comply with these terms and conditions may be immediately barred from using the Website and related services. Intellect Clinic Tutors Hub reserves the right to cancel any existing Bookings at any time in such circumstances.
9. Tutors must use their own judgement about whether they wish to offer their tuition services to each individual Student. Tutors must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.
10. Tutors should make Bookings for Lessons and respond to messages received from Science Clinic Private Tutoring LTD and Users promptly.
11. For any meetings (including lessons, trials or assessing student need) with a student found via Science Clinic Private Tutoring LTD's Website, Tutors must make a Booking to account for this time using the Website. Tutors agree not to solicit Students or disintermediate Science Clinic Private Tutoring LTD or attempt to solicit Students or disintermediate Science Clinic Private Tutoring LTD, in any way, at the time of booking any Lesson with any Student.

1. Tutors must only make Bookings for Lessons in accordance with the instructions of their students. If Tutors make Bookings for additional Lessons which they fail to deliver, they will be liable to refund to the Student directly any Tutor Fee they have received for any such Bookings.
2. Tutors must attempt to call the student, be able to provide evidence of the call and allow at least 15 minutes from the scheduled start time of a Lesson for Students to attend the Lesson. If Tutors fail to do so, they will be liable to refund to the Student any Tutor Fee they have received for the relevant booking.
3. Tutors must not complete or intend to complete coursework, or any similar assignments, on behalf of Students.
4. Tutors must ensure that all written communication with Students to organise Bookings and arrange Lessons takes place via the Website.
5. Tutors are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. Tutors will be liable to refund any fees received for an Online Lesson or reschedule the lesson in the event that they are unable to access the Online Classroom for whatever reason.
6. Tutors are responsible for ensuring that they have the correct Lesson location and are at the Lesson location ready to teach at the agreed time as booked on the Website. Tutors who are late for a Lesson must provide evidence that they contacted the student directly to make them aware of their lateness and that the student was happy to take the Lesson at a later time. Any Tutors who fail to do so will be liable to refund to the Student any Tutor fee they have received for the relevant booking.
7. If a Lesson does not take place because a student does not attend (whether in person or via the Online Classroom, as applicable), the student will be charged the full Lesson Fee.
8. Payment processing services on Science Clinic Private Tutoring LTD’s website are provided by Stripe Payments Europe, Ltd trading as Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement – United Kingdom (together, the “Stripe Terms”). By agreeing to these terms and conditions or continuing to operate as a Tutor on Science Clinic Private Tutoring LTD's website, the Tutor agrees to be bound by the Stripe Terms, as the same may be modified or amended by Stripe from time to time; and Tutor agrees to provide Science Clinic Private Tutoring LTD with accurate and complete information about themselves and, where relevant, their business, and each Tutor authorises Science Clinic Private Tutoring LTD to share with Stripe such information and transaction information related to Tutor's use of the payment processing services provided by Stripe.
9. Tutor’s earnings may be held in Escrow until Stripe’s verification requirement is completed.

Missed Lessons and Complaints

1. As defined at the end of these terms and conditions, a “Complaint” covers any cause for the Student to seek a refund as a result of the service provided by the Tutor, including, but not limited to, a Missed Lesson (where the Tutor did not attend a Lesson booked on the Website) or a claim about quality (where the Student feels that the service provided by a Tutor falls below the standards they reasonably expected).
2. A Student should inform Science Clinic Private Tutoring LTD of a Complaint by either phone or email within 24 hours after the scheduled finish time of the relevant Lesson.
3. When a complaint has been received from a student, Science Clinic Private Tutoring LTD will contact the Tutor within 72 hours of the complaint being received, by email and text message to inform the Tutor that a complaint has been raised.
4. Should the Student and Tutor not reach an amicable agreement regarding a complaint; the student is entitled to make a claim against the Tutor in relation to the complaint.
5. Science Clinic Private Tutoring LTD accepts no liability in relation to complaints and the services provided by a Tutor.
6. Should Science Clinic Private Tutoring LTD find that a Missed Lesson occurred due to any failure of Science Clinic Private Tutoring LTD to meet the terms set out in these terms and conditions, Science Clinic Private Tutoring LTD will refund the Student any Platform Fee paid
7. Science Clinic Private Tutoring LTD reserves the right to offer any Student, as a gesture of goodwill, payment of a sum equivalent to the full Lesson Fee. Such a payment will be awarded solely at Science Clinic Private Tutoring LTD’s discretion
8. Science Clinic Private Tutoring LTD reserves the right to determine whether a valid claim of dissatisfaction Stands.

1. Child Protection
2. Science Clinic Private Tutoring LTD seeks to provide the best service possible and provide a safe experience in which children can learn.
3. Any User who is the parent of a child under the age of 18 who has a Lesson with a Tutor should not leave the child in the sole care of that Tutor.
4. All Tutors must comply with the The Tutors' Association Child Protection Policy, whether they are a member of The Tutors' Association, and all relevant legislation and government guidance. The Policy can be found at this link: https://img1.wsimg.com/blobby/go/1a668a6b-1c3c-4fdd-ad54-243a369a420a/downloads/1cksgq6k5_30316.pdf
5. If any User has a concern regarding child protection, they should contact Science Clinic Private Tutoring LTD immediately.

Disclaimers and Limitation of Liability

1. Nothing in these terms and conditions in any way limits or excludes Science Clinic Private Tutoring LTD's liability for negligence causing death or personal injury or for anything which is not permitted by law to be excluded or limited.
2. All Users must give Science Clinic Private Tutoring LTD a reasonable opportunity to remedy any matter for which Science Clinic Private Tutoring LTD is potentially liable before incurring any costs remedying the matter themselves.
3. Science Clinic Private Tutoring LTD shall not be liable for any loss or damage caused by it or its employees or agents in circumstances where there is no breach of a legal duty of care owed by Science Clinic Private Tutoring LTD or by any of its employees or agents; such loss or damage was not reasonably foreseeable by both parties; or such loss or damage is caused by the User, for example by not complying with these terms and conditions.
4. To the extent permitted at law, the User will be liable for any reasonably foreseeable loss or damage Science Clinic Private Tutoring LTD suffers arising from the User's breach of these terms and conditions or misuse of the website (subject of course to Science Clinic Private Tutoring LTD’s obligation to mitigate any losses).
These terms and conditions constitute the entire agreement between the parties with respect to their subject matter and supersede any previous communications or agreements. The parties both acknowledge that there have been no misrepresentations and that neither has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to these terms and conditions is excluded.

Intellectual Property

1. When submitting material to Science Clinic Private Tutoring LTD, Students and Tutors also grant to Science Clinic Private Tutoring LTD a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material.

Changes to these terms and conditions

1. Science Clinic Private Tutoring LTD may change these terms and conditions by posting the revised version on the Website at least 14 days before they become effective. Please check the Website from time to time. Users will be bound by the revised terms and conditions if they continue to use the Website or the services following the effective date shown.

Governing Law & Jurisdiction

1. These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.
2. If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.

Definitions

1. “Booking” means the booking attached to an individual Lesson on the Website.
2. “Complaint” means a claim by a Student that either the service provided by a Tutor falls below the standards the Student expected of a tutor introduced by, Science Clinic Private Tutoring LTD or, that there was a Missed Lesson.
3. “Content” means all information of whatever kind (including information, service provider listings, profiles, Reviews), published, stored or sent on or in connection with the website.
4. “Background Checked Status” means a Tutor displaying the ‘I have a background check’ badge on their profile page on the Website. Background checks must have been awarded within 2 years of the date on which a Tutor creates an account on the website, and within 3 years at any point in time thereafter. Within these time frames, background checks will be accepted if they are an enhanced check provided by the Disclosure and Barring Service, Disclosure Scotland or Access Northern Ireland. Science Clinic Private Tutoring LTD cannot verify any claim made by Tutors within their profile or in any of other communication which relates to them having a valid background check other than through the awarding of the “Background Checked Status”.
5. “Lesson Fee” means the combination of the Tutor Fee and the Platform Fee
6. “Missed Lesson” means a claim by a Student that they have not received a Lesson with a Booking on the Website.
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